POL-CDT-01 Complaints Policy
_swan_leading-1_edited_.jpg)
Here at Green Swan, we work hard to maintain a high level of customer service and we’re committed to giving all our customers the highest quality service we can.
​
If you’re not happy with our service and feel that we have not met our promise or if you have a complaint in regards to our products or charges please let us know so we can put things right.
​
How to raise a complaint
So that we can fully understand what’s gone wrong and to get the best possible resolution for you, please complete our online form.
​​​​​​
Once you’ve made a complaint
​
We aim to acknowledge and resolve your complaint within 3 business days. In the unlikely event that we’re unable to resolve your complaint, we will issue you with a final response within 8 weeks.
​
If you’re dissatisfied with our response or handling of your complaint, and you’re a ‘micro-enterprise’, charity or a trust, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of receiving our final response.
For further information, please refer to the Financial Ombudsman website and the Financial Ombudsman Services Standard Explanatory Leaflet.
​
V1.01 04/12/2024
​​​​​​